Quality Control

The Call Records screen has been changed to a simpler structure in terms of interface, showing only the current data.

You can access the call records page by selecting Call > Call Records from the left bar.

Filtering operations can be done from the area at the top of the page. If you want to see all filters clearly, you can open all filters by clicking the Filter button.
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You can perform many operations such as sorting, fixing and showing/hiding the columns on the Call Records page from the Table Settings section at the top right of the page.

You can access the call details by clicking on the number in the 'Caller' column. Or you can access the "Call Details" option by clicking on the three dots next to the relevant call record.

You can access other operations such as evaluating a call, listening to the voice recording, tagging the call, etc. by clicking on the three dots next to the call recording.

You can also listen to the call recording by clicking the button in the voice recording column.

You can access the call evaluation results by clicking on the score in the evaluation score column.
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The Transferred Calls screen has been changed to a simpler structure in terms of interface, showing only the current data.

You can access the Transferred Calls page by selecting Call > Transferred Calls from the left bar.

You can perform filtering operations from the area at the top of the page. You can perform many operations such as sorting, fixing and showing/hiding the columns on the Call Records page from the Table Settings section at the top right of the page.
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You can access the details of the transferred call, the voice recording and the download button by clicking on the three dots.

You can access the Voicemail & Callback Request Calls page by selecting Call > Voicemail & Callback Request Calls from the left menu.
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Filtering operations can be done from the area at the top of the page. If you want to see all filters clearly, you can open all filters by clicking the Filter button.

You can perform many operations such as sorting the columns in the table, fixing them, and showing/hiding them from the Table Settings section at the top right of the page.

With the new interface, we have gathered all transactions in a single point, you can now perform all your transactions from the transaction menu at the end of each line

You can access the Abandoned Calls from Queues page by selecting Calls > Abandoned Calls from Queues the left menu.
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Filtering operations can be done from the area at the top of the page, if you want to see all filters clearly, you can open all filters by clicking the Filter button.

You can perform many operations such as sorting the columns in the table, fixing operations and showing/hiding from the Table Settings section at the top right of the page.

With the new interface, we have gathered all transactions in a single point, you can now perform all your transactions from the transaction menu at the end of each line.

You can access the Satisfaction Survey page by selecting Call > Satisfaction Survey from the left menu.

You can perform filtering operations from the area at the top of the page.
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You can perform many operations such as sorting the columns in the table, fixing them, and showing/hiding them from the Table Settings section at the top right of the page.

You can download the data on the page to your device in csv format by clicking the Export button at the top right.

You can access the Call Quality Evaluation Objection page by selecting Call > Call Quality Evaluation Objection from the left menu.
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Filtering operations can be done from the area at the top of the page, if you want to see all filters clearly, you can open all filters by clicking the Filter button.

You can perform many operations such as sorting the columns in the table, fixing operations and showing/hiding from the Table Settings section at the top right of the page.

With the new interface, we have gathered all transactions in a single point, you can now perform all your transactions from the transaction menu at the end of each line.

You can access the chat logs page by selecting Chat > Chat Records Pages from the left menu.
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Filtering operations can be done from the area at the top of the page, if you want to see all filters clearly, you can open all filters by clicking the Filter button.

You can perform many operations such as sorting the columns in the table, fixing operations and showing/hiding from the Table Settings section at the top right of the page.
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With the new interface, we have gathered all transactions in a single point, you can now perform all your transactions from the transaction menu at the end of each line.

You can access the Chat Quality Evaluation Objection page by clicking Chat >Chat Quality Evaluation Objection from the left menu.

Filtering operations can be done from the area at the top of the page, if you want to see all filters clearly, you can open all filters by clicking the Filter button.

You can perform many operations such as sorting the columns in the table, fixing operations and showing/hiding from the Table Settings section at the top right of the page.

With the new interface, we have gathered all transactions in a single point, you can now perform all your transactions from the transaction menu at the end of each line.