Introduction
Working hours consist of three main setting areas.
Date Settings: This is the area where the date and time range for the campaign to run is defined.
Default Working Hours: This is the area where the time range is defined, specifying which hours of the day the campaign will be active on which days of the week within the overall campaign runtime.
Special Dates: This is the area where the date and time are set for the campaign to be active or inactive on specific days in the future, such as holidays or special events.
With the following examples, the relationship between these settings can be better understood.
Date Settings
This is the section where you define the date and time range for the campaign. This specifies the start and end times of the campaign. All the date and time conditions below are valid within the time zone specified here. If no definition is entered for the other settings, the campaign will run every day within the date range specified here, within the specified time range.
Based on the example, unless a different setting is defined, the campaign will be active every day from February 9th to December 31st, 2025, from 09:00 in the morning to 18:00 in the evening, and will make calls if the appropriate conditions are met.
From another point of view, we can say that the definition here determines the working range of the campaign; the campaign will start on February 9th, 2025 at 09:00 and will be completed on December 31st, 2025 at 18:00.
Default Working Hours
In principle, the rules defined here override the day and time definitions in the Date Settings. In this case, campaign calls will run according to the definitions entered here until the campaign end date.
Based on this example, the campaign will only be active on Mondays between 10:00 and 16:00 within the working range defined in the Campaign Date Settings. It will also be completed on December 31, 2025, at 18:00. So, it will only run every Monday between February 9th and December 31st, 2025, between 10:00 and 16:00.
To ellaborate more;
In this case, the campaign will run between February 9th and December 31st, 2025:
Every Monday between 10:00 and 16:00,
Every Tuesday between 11:00 and 14:00,
On other weekdays between 07:00 and 19:30.
It will not run on weekends.
When we want to include weekends:
In addition to the flow above, the campaign will run on weekends between 15:00 - 17:00.
Now, let's examine the above example with a slight modification;
In this example, two separate time intervals are entered within the same day.
In this case, the campaign will run on Mondays between 10:00 and 16:00. It will stop at other times and will run again between 17:00 - 18:00.
On other days of the week, it will run between 09:00 - 17:30. It will not run on weekends.
You can make the campaign operation more flexible by using compatible day and time intervals with the default working hours. Knowing that the campaign will run according to the rules defined here, and that it will not run at other times even if entered in the Date Settings, will help you create your plans.
Special Dates
"Special dates" is a setting that overrides the "Default Working Hours" and is valid within the campaign working range defined in the "Date Settings."
It allows you to select the date and time the campaign will be online or offline for special days. These settings are limited to the dates entered in the date settings. Date entries that are not in the "Date Settings" are out of scope. Special date and time entries defined as online and included in the "Date Settings" indicate that the campaign will be active at these times and will override other entries that match the situation. Special dates and times defined as offline and included in the "Date Settings" indicate that the campaign will not run at these times and will override other entries that match the situation. However, if there is a date and time definition that is not included in the specified offline entry, the campaign will be active.
For example;
The campaign's working range is defined as between February 9th and December 31st, 2025.
According to the default working hours, the campaign is defined to run on weekdays between 09:00-17:30. The campaign will not run on weekends.
When we consider special dates, we see that August 30th is defined. This date falls on a weekend, but since it is a special date, it overrides the default working hours rule, and the campaign will be active on Saturday, August 30th, 2025, between 09:00 and 10:30.
Similarly, the rule defined for September 9th, 2025, corresponds to a Tuesday. According to the default working hours, the campaign should run between 09:00-17:30. However, based on the setting in the special dates, on September 9th, 2025, the campaign will run between 09:00-12:59, be closed between 13:00-14:00, and then continue to run between 14:01-17:30 to complete the day.
In the example below, the defined special date will not have any effect because it does not comply with the range specified in the Date Settings.
