What Do the New Advanced Filtering Features Offer? Thanks to the new filtering options we've added to CX Insights, you will be able to narrow down the data in your interaction categories table based on the following criteria:
All Interactions: View categories and subcategories with an interaction rate above or below a certain percentage.
Resolution: Focus on categories and subcategories where the resolution rate is equal to, above, or below a certain percentage.
Sentiment Distribution: Identify categories and subcategories with a sentiment distribution within or below a certain percentage range.
What Benefits Will This Improvement Provide You?
Faster Analysis: Save time by quickly accessing the data you are interested in.
Targeted Improvement: See problematic areas and strengths more clearly.
Data-Driven Decisions: Make more informed decisions by deeply analyzing your performance data.
Operational Efficiency: Optimize your call center processes and use your resources more efficiently.
How Can You Start Using the Update?
This new feature has been automatically activated in all operations using CX Insights. Simply log in to the CX Insights module to start using it immediately.