Overview
This guide explains how to use the "Ask AI" feature, which has been added to the Visual IVR menu. With this feature, you can have an AI analyze your existing IVR (Interactive Voice Response) configuration to easily identify potential errors, configuration shortcomings, and flow disruptions. This feature is designed for users with the "Administrator" role.
Prerequisites
To use this feature, all changes you have made in the Visual IVR must be saved. If you have unsaved changes, the "Ask AI" button will appear inactive. When you hover over it, a warning message will be displayed, indicating that you need to save your changes.
Step-by-Step Instructions
Navigate to the relevant page by following these steps from the Alotech main menu: Call Center > IVR > Visual IVR.
Open the IVR diagram you wish to analyze.
If you have made any changes to the diagram, save your IVR configuration by clicking the Save button in the top right corner.
Click the Ask AI button in the menu at the top of the screen.
A new window will open. This window contains two main sections:
Prompt: This is the command text that defines the rules for the AI's analysis. A default text is provided by the system.
You can optionally edit this prompt text to suit your specific needs.
To begin the analysis, click the button in the window (e.g., Analyze or Submit).
The AI will analyze the JSON data of your IVR diagram and list its findings in the Results section at the bottom of the window.
The Results section will contain a summary of the IVR and feedback on any identified issues.
Tips and Best Practices
Customize the Prompt for Specific Analyses: The default prompt offers a general analysis. If you are looking for a specific type of error (for example, "Find only Goto steps that have no target"), you can edit the prompt field to get more focused results.
Perform Regular Checks: Especially with complex and large IVR diagrams, using the "Ask AI" feature for a quick health check after making changes can help you identify potential errors before deploying them to a live environment.