Purpose and features
By allowing your customers to press "*" during their information input in your Interactive Voice Response (IVR) system, you can provide more personalized experiences for your customers and manage your workflow more efficiently.
Effective IVR System: By directing customers who press "*" to different flows in the IVR system, you can provide efficient and quick solutions.
Handling Incorrect Entries: When customers make incorrect entries while entering their information in the IVR system, you can manage the call as desired.
Benefits
We can summarize the advantages that this enhancement will offer as follows:
Efficient Call Management: You can efficiently manage your customers during the input process.
High Accessibility: By managing incorrect entries in your IVR system, you can increase access to agents.
Instructions
In your Interactive Voice Response (IVR) system, you can click on the "Edit" button in the "SetVariable" step to specify the next step where the call will be directed after pressing "*" during the call.
We wish your operation benefits from this new release and look forward to hearing your feedback!