The Agents page of the Supervisor module shows detailed information about your agents and their current statuses. To open it, click Agents in the sidebar menu of the Supervisor page.

The page displays the agents who are online and how they are distributed across the various statuses. Click a status to list the agents who are currently in that status.

From this list you can perform the same actions that are available for an agent on the Supervisor Dashboard, such as listening to the agent's call, sending a message to the agent, and viewing the agent's performance. These actions are described in detail in the Supervisor - Dashboard article.

To choose which columns are visible in the table, click the three-line (hamburger) menu icon and arrange the table as needed. After you click Save Settings, the changes are reflected in the table instantly.

You can filter online agents by specific agents, queues, and teams to see more refined results.

Click Offline Agents to display the agents who are not online at that moment.

To change the order in which the agent statuses are displayed, press and hold the status you want to move, then drag and drop it to the position where you want it to appear.

You can rearrange the order of the online and offline agents in the same way, as shown in the image below.