↗️ Your Rights
↗️ Security
For the purpose of this Policy, “Cammy Solutions Pty Ltd of Level 2, 120 Sussex Street, Sydney, NSW, 2000” (Serving our Australian Customers) and “Cammy.com (UK) Ltd of Level 1, Regal House, 70 London Road, Twickenham TW1 3QS” (Serving our UK Customers) may be referred to as Cammy.
Cammy, is committed to handling and protecting your personal data in accordance with the latest personal data protection regulations. This Privacy Policy explains how, as a data controller, we collect, process and maintain your personal data, the measures which we take to protect your personal data, and information on any third-party processors that we may use is written within this policy. Where you use our Services, or your personal data is processed in connection with our Services, we will be the data controller of such information. You will also find our legal basis for processing, your rights as an individual and our cookie policy listed below. In certain circumstances, we may also be a data processor, and where we are the data processor, your personal data will be processed in accordance with this Privacy Policy.
If you require any further information regarding the privacy measures we have implemented or have any suggestions on how you feel we may be able to improve our privacy measures, please contact us.
When this Privacy Policy applies
This Privacy policy applies to you as soon as you have consented to us obtaining your personal data. Consent to us obtaining your personal data is given when creating an account with Cammy, purchasing Cammy hardware or agreeing to receive marketing through our website. All of these actions require you to accept our Terms of Service and Privacy Policy. Our Cookie Policy applies upon entering our website; the terms of how we use cookies are stated here.
Cammy's Lawful basis for using your personal data
In accordance with the latest general data protection regulations, it is mandatory that we justify the reason why we handle and process your personal data; this is called the lawful basis of processing.
Consent Contractual Agreement
When creating an account with, or purchasing a product/hardware from Cammy, you are entering into a contractual agreement. In turn, we supply you with a Service which you have elected to receive. In order to provide you with the Service you have selected, certain types of personal data are required from you. We are unable to provide the Services without processing this personal data. Furthermore, where you have consented to receive marketing communications from us, we will be processing your personal data in order to provide these marketing communications.
Data that Cammy will collect from you
In order for us to fulfil our contractual obligations related to the Cammy Service, or to provide you with marketing communications that you have opted to receive, we require you to provide us with various types of personal data. The personal data we collect from you is solely used to enable us to provide the Service which you have agreed to receive.
If you do not want to supply us with all of this personal data, we will not be able to provide the Services you have selected. Many of the benefits and features of Cammy require personal data such as your location, to work effectively.
The personal data which we require is listed below;
Name **
Email Address **
Device Make / Model / Software version **
Device Location **
Camera Location Address & nbsp;
Time Zone **
Camera Footage
Camera Credentials
Correspondence
Shipping Address
Billing Address
Payment Details(Card Number, expiry and CVV)
Company Name
Telephone Number
Camera IP Address
** This information may also be required for shared users. For more information on shared users please see Shared Users, User Profiles and Submissions.
The provision of your personal data listed above is a mandatory requirement in order for us to be able to fulfil the contractual agreement between Cammy and yourself. Without this personal data, we are unable to provide the Service in its fullest form, and the features available to you will be restricted.
How we use your personal data
We use your personal data in order to provide you with and improve our Services for example:
To carry out our obligations arising from any contracts entered into between us
To respond to your enquiries and assist with troubleshooting
To resolve technical issues
To maintain and develop our relationship with you
To advise you of any changes to our services and policies.
If you have opted in to receive marketing from us, we may contact you with news, and promotional offers through your nominated contact methods.
To process your bills and invoices
To send you Intruder Alerts
To process and ship hardware orders
We never rent nor sell your personal data to anyone and will only share your personal data with our nominated third-party processors. Any personal data we collect from you is wholly used to fulfil the needs of the contract in which you have entered.
Shared Users, User profiles and submissions
If you have been nominated as a shared user from a Cammy user, you will be sent a one-off email to advise that the main user wants to share the camera/alarm with you. You, as the nominated shared user, are then required to create an account with us and upon doing so, will be required to accept our Terms of Service and Privacy Policy.
You understand that we cannot control what other users do with any content(including without limitation video, images, captions, and comments) you voluntarily disclose for such users to view on the Services( User Submissions ). For example, we will share your video content with other users as directed by you via the functionality of the Services. We cannot control if other users you have allowed to access your User Submissions make such User Submissions publicly available through the internet and other media channels.
Disclosure of Your Information
Business transfers
We may choose to buy or sell assets. In these types of transactions, customer personal data is typically one of the business assets that is transferred. Also, if we(or substantially all of our assets) are acquired, or if we go out of business or enter bankruptcy, personal data would be one of the assets transferred to or acquired by a third party.
Protection of Cammy and others
We may release your personal data when we believe in good faith that its release is necessary to comply with that law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Cammy, our employees, our users, or others. This includes exchanging personal data with other companies and organisations for fraud protection and credit risk reduction.
International Transfers (US and Australia)
Cammy.com(UK) Ltd and Cammy Solutions Pty. Ltd., are both subsidiaries of Cammy Holdings Pty. Ltd., which is based in Sydney, NSW, Australia. This means that some of your personal data will be processed in Australia within Cammy Holdings Pty Ltd and Cammy Solutions Pty. Ltd.. Although Australia is not a white list country under the EU's general data protection legislation(GDPR), when it comes to data protection, both Cammy Solutions Pty. Ltd. and Cammy Holdings Pty Ltd are committed to handling your personal data in accordance with the latest general data protection regulations. Both companies have measures in place to guarantee compliance. Our statement of compliance, which applies to all Cammy.com(UK) Ltd, Cammy Solutions Pty. Ltd. and Cammy Holdings Pty Ltd can be found here.
In addition to this, some of our third-party processors are based in the US. A number of our US-based third-party processors are self-certified under the EU - US Privacy Shield which means they meet the requirements of GDPR for the transfer of personal data. For more information on the EU - US privacy shield please visit the official website here. For those of our third-party processors that are not self-certified, we will ensure we take the necessary steps to ensure that your privacy rights are appropriately protected.
Your rights
As an individual and a data subject, you have certain rights in relation to how we handle your personal data. These rights have been introduced in the latest GDPR regulations.
Access requests / Data Portability
You have the right to request access to any personal data that we hold for you. If you have requested access to the personal data held, we will supply this information to you free of charge, within 30 days of your request, and in a readable format. You are then able to transfer this personal data to another party or organisation if desired.
Erasure of your data
Providing there is no legal reason for us to keep your personal data, nor is it needed anymore for the purpose in which it was originally obtained (e.g.in order to perform a contract), you have the right to request the personal data we hold on you be erased. If you have requested for your personal data to be erased, we will respond and act upon your request within 30 days. On the condition that there is no reason why your personal data should not be erased (in compliance with the GDPR), we will erase your personal data from all systems and instruct our third-party platform providers to erase such personal data. Without a request to erase your data, your data may be held on our systems for up to 7 years.
In order to request the erasure of your personal data, please contact us on team@cammy.com .
Rectification of your data
You have the right to amend and rectify the personal data we hold on you at any point. We will ensure that any amendment you request, is carried through to any relevant third-party processors to ensure all personal data we hold for you is accurate.
In order to request rectification of your personal data, please contact us on team@cammy.com .
Restriction of Processing
In some circumstances, you have the right to request the restriction or suppression of your personal data. This is not an absolute right and only applies in certain circumstances (e.g. where we are required to process personal data for legitimate interest or to fulfil a public duty). Where you have requested the restriction or suppression of your personal data, we will continue to store your personal data, but not process it.
If you previously consented to receive marketing from us, you have the right to withdraw your consent at any time. You can withdraw your consent to marketing here. If you would like to further restrict how we process your personal data, please contact us at team@cammy.com .
Security
Cammy is committed to protecting your personal data by implementing security measures to ensure your personal data is appropriately protected. These security measures are customised to how we store and process personal data. Where we use third-party processors, we are satisfied they too provide an adequate level of security in order to comply with GDPR. Our security measures are reviewed regularly to keep in line with the growth and development of technology.
In the unlikely event of a data breach, Cammy has implemented processes which would be followed in order to mitigate the circumstances, notify any affected data subjects or relevant organisations, and rectify any potential repercussions.
Third-Party Processor
In order for us to fulfil our contractual agreement with you, we use a number of third-party processors who in turn, handle your personal data. All of our third-party processors have been carefully selected and screened to ensure they handle your personal data with the expected care and adequacy required, in accordance with current EU data protection regulations.
As the controller of your personal data, it is our responsibility to ensure that any third-party processors whom we choose to work with, meet these regulations. As third-party processors of personal data, they each have an obligation to comply and adhere to the measures we uphold when handling personal data on our behalf. Each of these third-party processors implements its own internal security measures to protect the personal data they hold and process. These security measures are designed to protect any personal data being processed, from any potential breaches.
Below is a list of the third-party processors which we use to process your personal data (Unless otherwise stated, all US third-party processors are self-certified under the EU - US Privacy Shield);
Salesforce - Customer Relationship Management Solution (US)
Recurly - Subscription Platform (US)
Braintree - Billing Platform (US) - Not Self-Certified under EU-US Privacy Shield
Stripe - Billing Platform (EU)
Amazon and AWS Amazon Web Servers (US)
Atlassian(Trello) - Developer API (US)
Marketo - Marketing Platform (US)
Mailchimp - Marketing Platform (US)
Shipwire - Shipping Platform (UK and US) - Not Self-Certified under EU-US Privacy Shield
Parcelforce / Royal Mail - Shipping Platform (UK)
Shopify - Website Checkout and Billing Platform (US)
Google Drive and Cloud Services - Secure File Hosting Solution (US and UK)
New Voice Media - Call Management Solution (US) - Not Self-Certified under EU-US Privacy Shield
Natterbox - Call Management Solution (US and UK) - Not Self-Certified under EU-US Privacy Shield
Prime Security - Installer Network (UK)
Intercom, Inc - Customer Relationship Management Solution (US)
Slack Technologies, Inc - Internal Team Collaboration Tool (US)
Cammy's Cookie Policy
Amended Sep 2022
This Cookie Policy explains how Cammy and our partners such as Facebook, Microsoft Ads, Google AdWords and Google Analytics, use cookies and similar technologies to recognise you when you visit our websites and when you use our Service. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
What are cookies?
A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognise your browser. Cookies may store user preferences and other information.
Cookies set by the website owner (in this case, Cammy) are called "first party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g. advertising, interactive content and analytics). The parties that set these third-party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.
Why do we use cookies?
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our websites to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our websites and our Service. For example, Cammy keeps track of the websites and pages you visit, in order to determine what portion of the Cammy Website or Service is the most popular or most used. This data is used to deliver customised content and promotions within the Cammy Website and Service to customers whose behaviour indicates that they are interested in a particular subject area. Third parties serve cookies through our websites for advertising, analytics and other purposes. This is described in more detail below.
What types of cookies do we use and how do we use them?
The specific types of first and third-party cookies served through our websites and the purposes they perform. For a list of the cookies used by Cammy, see this page. These cookies include :
Essential website cookies: These cookies are strictly necessary to provide you with Services available through our websites and Service and to use some of its features, such as access to secure areas.
Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our websites, and service but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our websites and service are being used or how effective our marketing campaigns are, or to help us customise our websites for you.
Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our websites, and service through third-party social networking and other websites. These cookies may also be used for advertising purposes too.
What about other tracking technologies, like web beacons?
Cookies are not the only way to recognise or track visitors to a website. Web Beacons may be used to help us better manage the Website and Service by informing us what content is effective. In contrast to cookies, which are stored on a user's computer hard drive, Web Beacons are embedded invisibly on Web pages or in emails. Web Beacons may be used in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. We tie the information gathered by Web Beacons in emails to our customers' personal data.
How can I control cookies?
You can generally activate or later deactivate the use of cookies through a functionality built into your web browser. To learn more about how to control cookie settings through your browser :
Click here to learn more about managing cookie settings in Mozilla Firefox;
Click here to learn more about managing cookie settings in Google Chrome;
Click here to learn more about managing cookie settings in Microsoft Internet Explorer;
Click here to learn more about managing cookie settings in Safari;
Click here to learn more about managing cookie settings in Microsoft Edge.
If you want to learn more about cookies or how to control, disable, or delete them, please visit www.allaboutcookies.org for detailed guidance. In addition, certain third-party advertising networks, including Google, permit users to opt-out of or customise preferences associated with your Internet browsing. To learn more about this feature from Google, click here.
Do you serve targeted advertising?
Third parties may serve cookies on your computer or mobile device to serve advertising through our websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and Services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and Services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.
How often will you update this Cookie Policy?
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please, therefore, re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Policy indicates when it was last updated.
Where can I get further information?
If you have any questions about our use of cookies or other technologies, please contact us at team@cammy.com.