Communities in CampusESP are groups of users with shared traits that help you personalize content and communication. Communities make it easy to target the right message to the right families at the right time. Learn to create a new community and add users.
Visit the Communities page
From the admin area, navigate to the Communities page by clicking into the Communities area in the left menu. You can also navigate directly to the Communities page by visiting https://[your-portal-url].campusesp.com/admin/communities.
The Communities page displays a list of all the communities in your portal. You can also see information about each community, including the number of users, how many posts and events are tagged to the community, and the open and click rates for each community.
Create a new community
From the Communities page, click the Add New Community button in the upper-right corner to create a new community.
NOTE: Any community that you create will be private by default. If you'd like to make a community public, contact us at support@campusesp.com and we can adjust the community visibility for you.
Enter your community details
You'll be brought to the Add New Community page, where you'll specify information for your community. This information is only visible for public communities.
Here's a breakdown of the information you can enter:
Information | Description | Required? |
Name | Give your community an easily understood name. | ✅ |
Avatar | Add a custom avatar (128x128px) to set your community apart. This will display on both the Discover Communities page and the community's page. | ❌ |
Family Groups | If your institution uses CampusESP for communicating with both prospective and current families, or has multiple campuses, use this option to select which Family Group/Campus the community should belong to. Leaving this blank will set your community to the Institution level. | ❌ |
Description | Provide a short description of the community's purpose. This will display on both the Discover Communities page and the community's page. | ❌ |
No, don't include these community events on the aggregate calendar | Checking this box will exclude events tagged to this community from showing in your portal's calendar; users will only see the events when they look at this specific community. | ❌ |
Community Type | Internally categorize your community by selecting a Community Type. Options can include (but aren't limited to) class years, enrollment funnel stages, locations, or interests. | ❌ |
Add optional Right Rail content for public communities
Add optional Right Rail content for public communities
You can customize the information displayed in the right rail on public communities. Click the Right Rail tab the top of the communities page to open a content box. We recommend you add any resources, links, or contact information that may be helpful for this community specifically.
If you don't enter anything, the default support links from the newsfeed will be shown.
Create the community
Once you've entered your community's details, click the Create Community button to create the community.
You can now use this community for targeting communication, such as Emails, Text Messages, Posts, and more!
Add users to your community
Now that your new community is created, you'll want to be sure there are users in the community. You can add users to communities in a few different ways:
You can add users in bulk when creating a User Import.
Use Community Matching Rules on an import so users are added to specific community based on the values of different columns in your file.
Create rules on Onboarding Form questions, so users' responses determine which communities they join automatically.
Users can also self-elect to join public communities on their Discover Communities page.