Why am I getting login errors after resetting my password?
It's not uncommon to face login issues after resetting your password in Carebility. These errors typically stem from entering incorrect credentials, using the wrong site URL, or setting a new password that doesn't meet the required complexity rules. Below are common reasons for these login errors and comprehensive troubleshooting steps to resolve the issue.
Common Causes of Login Errors
Incorrect Login Credentials: You may enter incorrect credentials if you miss details like proper capitalization, symbols, or leading zeros in your employee ID.
Wrong Site URL: Ensure you are using the correct login portal specific to your organization. For instance, using a generic or incorrect URL might prevent successful signing in.
Password Complexity Issues: If your new password does not comply with required complexity rules (such as a mix of uppercase, lowercase, numbers, and special characters), it might not have been changed successfully.
Troubleshooting Steps
1. Verify You Are Using the Correct Site URL
Double-check the URL where you're attempting to log in. Creative Solutions use: https://creative.carebility.com/login
All other users: https://app.carebility.com/login
Bookmark the correct site to avoid errors in the future.
2. Double-Check Your Credentials
Ensure your username/employee ID is entered correctly. For example, some platforms require including leading zeros (e.g., 001234 instead of 1234).
When entering your password, reveal it using the "eye icon" (if available) to ensure there are no mistakes in capitalization or special characters.
3. Reset Your Password Again, If Needed
If you're unsure about the current password or unable to log in, use the "Forgot my password" option to reset it.
When creating a new password, ensure it meets general complexity standards (a mix of uppercase letters, lowercase letters, numbers, and special characters, with a minimum of 8 characters in total). Your new password must not contain your username. You cannot reuse a previous password
4. Test Logging in Once More
After resetting the password, try logging in again using your email or employee ID/username and the newly set password.
If the issue persists, consider clearing your browser cache or trying a different web browser.
Conclusion
By following these steps, most login issues post-password reset can be resolved. Paying attention to details like the site URL, exact login credentials, and password rules will help you avoid errors in the future. If further assistance is required, reach out to your organization's support team for help.