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How can I update/change the date or time of a visit/recurring visit?

I am creating service requests and have put the incorrect time or date in a recurring service visit, show me how I can change it

Mikal Hetland avatar
Written by Mikal Hetland
Updated over 6 years ago

Steps and Screenshots

  1. Open the service request - This example has a weekly recurring visit on Monday

2. Select the visit you want to change. Select his next Monday visit and click "Date". To update the time of the visit(s) click "Time".

3. After clicking "Time", enter a reason for the change (for record) and update the start time of the visit. You now have the option to "Apply changes to other visits in this service request".

4. Below we have chosen to update the time from 8am to 9am start for all ongoing visits after 15th July. Click submit and wait for it to update the visits.

5. Click "Back" to the Service Request screen and view the updated visit start times as selected.

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