Scheduling and visits
Articles that describe the Schedule module and covers service requests and service visits for clients and participants.
By Mikal1 author25 articles
- Recurring service visit error - The end date cannot be more than 3 months after the start date
- I have a lot of appointments ‘Assigned’ but not showing up to be Published and visits not showing up on Support Worker app
- Consecutive Visits - Why can't a support worker sign off a visit? Cannot see the option to finish a shift as part of a chain visit
- When does Careflo charge early (morning) and late (evening) rates for visits? How can I change the default values?
- What is a Service request and what types of service requests are there?
- How can I pay support workers for travel time to and from clients?
- With the participant schedules, are clients able to view their own schedule?
- Visit information - what will be shown to support workers?
- How does Careflo differentiate between day and evening rates?
- Is it possible to have 2 workers assigned to a service request?
- How can I get visit reports or km reports for a participant/service user when I can't see the visit in visit ledger/Schedule Planner?
- Carer availability - How do we determine unavailability of a support worker and how does it work?
- Support worker availability matrix - How can I specify general timeslots in a week that a support worker is available for visits
- How can I update/change the date or time of a visit/recurring visit?
- How do I add an overnight visit / sleepover visit?
- How do I cancel or remove a visit to apply the cancellation rate or delete without cost?
- How do I add a continuing shift / visit to a support worker schedule? I want to setup an ongoing appointment
- Deleting a recurring visit in a service request, or deleting multiple visits