The breakdown of what type of charge applies is:
A sleepover shift is a booking of 8 hours between 10pm to 6am which is charged as a fixed amount.
This is not a charge per hour, but one charge for the full 8 hours. Support rostered either side of the 8 hour sleepover block, is charged at the relevant hourly rate, early rate or evening rate. If the worker is providing active support during the overnight time (10pm - 6am), you then need to charge at the relevant hourly rate.
Example: How do I enter this shift from Saturday 2000 - Sunday 0800?
Saturday 2000-2200: add a normal visit under the service request for the time allocated and Careflo will set the correct Saturday rate automatically.
Saturday 2200-0400 inactive overnight: add a standard overnight under the request which will add hours between 10pm and 6am for that night.
Sunday 0400-0600 wakeup hours: add a Charge Fee at the appropriate rate for 2 hours, this will be added as a line item onto the participant charges. Also add 2 hours at the appropriate rate in Payroll Adjustments to increase that support worker's pay.
Sunday 0600-0800: just add a standard visit for the 2 hours and Careflo will pick up the correct Sunday rate automatically.
Public holiday: just add the visit and the public holiday rate will automatically be calculated. Note that Careflo will automatically add public holiday rates as per the charge band rate, on the Public Holidays configured in Admin.
Overnight / sleepovers
The rate charged for the sleepover shift is for the whole 8 hour block. This is not a charge per hour, but one charge for the full 8 hours defined in your Charge Band.
If the worker is providing active support, the charge will be at the relevant hourly rate.
How to add:
Add service request, then click "Back" before adding the visits and click button to "Add Overnight visits" which automatically adds as 10pm to 6am each night. Then add day visits between the nights (if multiple nights).
Day visits:
If a visit starts before 6am or ends after 8pm then the whole visit applies the morning or evening rate respectively. A normal visit (i.e. not sleepover) that passes midnight needs to be entered as two visits, i.e. a normal visit must start and finish on the same day.
Overnight/sleepover where support worker will be awake
The sleeping support worker should charge an overnight visit (flat rate).
The non-sleeping support worker will have two visits (if it spans midnight), i.e. charged as Active overnight which is just the afternoon rate until midnight and the early rate after midnight.
Sleepover with waking hours
If you need to account for a sleepover with wake up hours then this is handled ad hoc as a payroll adjustment (increasing the support worker pay) and a charge fee (adding a line item to the participant claim). Wake-up hours are flagged by support worker when signing off the visit as an Information event (similar to KM claims) where it will add a new Information event into the Information module for manual handling.
Screenshot showing the sleepover wake up hours information event
