What to check for if you are trying to generate an NDIS claims batch and you get an error saying "No outstanding claim exist" OR the claim item you are expecting to be included in the batch is not included.
In the Finance module, make sure that all the NDIS Funding Claims have a value in the NDIS Number column before locking Finance. Finance will be locked, and cannot be unlocked, if you click the button that invoices have been sent or that payroll has been completed.
Screenshot showing empty NDIS Number (yellow highlight) which causes this issue:
If Finance is not locked yet
You can go to the Service User and add the NDIS Number, then Undo Finance back to start again. When you run it again you should see the NDIS Number showing for all NDIS Funding Claims and later be able to run the claims batch with those items all included.
If Finance has been locked
You should always verify all the information on the Finance screen before sending invoices or marking payroll as done.
But if you find yourself in this situation then you can download a previous claim batch file and manipulate that file to what you need or claim manually for that week.