This can happen if public holidays have not been added into the Admin section in Careflo. They need to be added for each state that you operate in, we suggest you do this annually and stay 1 calendar year ahead.
Here are the instructions on how to add public holidays into Careflo: https://intercom.help/careflo/en/articles/3466903-create-public-holidays
If Finance for the week in question is still open (i.e. not locked down) then you can adjust by adding the public holiday in Admin -> Public holidays and re-run Finance.
If Finance for the week of the public holiday has been locked then you will need to make adjustments manually for that week, and add any remaining future public holidays into Careflo to avoid having to make more manual adjustments.
Step 1: How do I know if I had visits on a public holiday?
Taking New Year's Day as an example, which is January 1 of 2020.
Screenshot showing how to find out if visits occurred on a public holiday:
We know that January 1, 2020 was on a Wednesday so we can go to Finance -> [Click the week, in this case 1952) and click the "Day Of Week" view. In this example we can see that we had 6.5 hours charged and paid on that day which now need to be adjusted.
If you supply services across service types then you can further narrow it down per service type by combining the "Day Of Week" filter with the service type filter:
That way you can see all the Brokerage hours that day, or all the NDIS hours for the public holiday. The same concept applies for Branches if you are organised that way.
Step 2: How do I know what amounts to adjust? Finding the Charge bands and pay bands
Now that we know there are 6.50 hours to adjust both in charge bands and pay bands we can simply find which charge bands and pay bands were involved that day.
There are a few ways to find out the visits on that day, for example using the Finance -> Visit Ledger.
Screenshot from Visit Ledger showing all the visits on Wednesday, January 1:
From there click through each visit and check the Service Request Funding details where it will list the Charge band, in this case "Default Private":
The amount to adjust is simply the difference between the Wednesday (i.e. Mon-Fri) rate and the public holiday rate in the Charge Band.
In this example the Mon-Fri hourly day rate is $50 and for Public holiday is $100 so for 3 hours 30 minute visit the adjustment would be (3.5 x $100) - (3.5 x $50) which is $175 adjustment. See Step 3 for how to add a charge fee for this.
For Paybands simply see Step 3 instructions.
Step 3: How do I actually make the adjustments to charges and payroll?
To add a charge fee please follow these instructions: https://intercom.help/careflo/en/articles/3617538-how-do-i-add-a-charge-fee-i-need-the-ability-to-add-a-charge-to-my-customer-as-an-adjustment-to-their-weekly-invoice-charges
In the above example the amount would be $175. If it is for NDIS then please also add the NDIS charge code.
To add a payroll adjustment please follow these instructions: https://intercom.help/careflo/en/articles/3617606-how-do-i-add-a-payroll-adjustment-i-need-the-ability-to-change-what-a-support-worker-has-been-paid