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NDIS Claims Batch Processing - Why is there no option to Lock the batch when I have already reconciled everything?

I am trying to lock off the claim batch but it keeps saying ‘unable to find invoice line item’ or I cannot get all the claim items to equal

Mikal Hetland avatar
Written by Mikal Hetland
Updated over 4 years ago

It is related to a rounding display difference that sometimes happens when some numbers are calculated.

The totals are all correct and reconciled.


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You can tell which numbers have a rounding impact when you see an amount reconciled but with a +$0.00, as highlighted below:

In those cases I simply updated them to the un-rounded amounts that I can see from the NDIS results file.

For example Careflo shows $225.32 as a rounded value but in the NDIS results file it actually has $225.315.

Changes made

  1. I simply entered the un-rounded value into Careflo reconciliation field and it all matches fine now and says "Reconciled" instead of "+$0.00".

  2. Lastly I changed the NDIS receipt amount from 35296.83 to 35296.55 which is the total of all the successful items from the NDIS results file, and that all balances now.


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Did you perhaps change the NDIS receipt amount so that it would balance previously?

You can go ahead and lock the batch now.

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