How to Reply to Emails in Intercom
Replying to an Email:
1. Open the email.
2. Click in the reply box at the bottom.
3. Before typing, apply the Email Template to maintain proper format.
4. Compose your reply in the body section.
5. Click SEND — the conversation will automatically close once sent.
How to Start (Initiate) an Email to a Player
1. Click Create → Conversation.
2. The email editor will open.
3. Paste the player’s email address in the “To” field.
4. Enter a clear and accurate Subject.
5. From Macros, select EMAIL TEMPLATE for proper formatting.
6. Write your email content in the body section.
7. Click SEND — the ticket will automatically close.
• All sent and received emails are recorded as tickets in the system
You can check more details here:
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