✅ Account Closure Reasons – Quick Guide
🔹 1. Unsatisfied with Website Experience
🗣️ Ask:
• What issues are you facing?
• (Examples: slow loading, few games, payment delays, hard navigation)
📝 Note Down:
• Record all feedback clearly.
💬 Reassure:
“Thank you for your feedback. We’ll share this with our team to improve your experience.”
🤝 Support:
• Offer help if possible (e.g., troubleshooting, VIP referral)
🔹 2. Losing Too Much
💬 Show Empathy:
• Understand their frustration.
👤 Check Hosting Status:
✅ If Hosted:
• Escalate to leader or VIP manager
• Inform player: support or bonus may be considered
🚫 If Not Hosted:
• Offer a cool-off period (temporary break)
• Explain how to request it
• Reassure they’re not alone and help is available
🔹 3. Addiction or Family Issues
⚠️ Be Sensitive and Respectful
🛑 Offer Self-Exclusion:
• Options: 30, 60, or 90 days
• No account access during exclusion
✅ Confirm & Record:
• Confirm exclusion period
• Document the request and reason