💡 Best Practices for Drop-Ins
Create a smooth and professional experience for drop-ins — from booking to billing.
👥 How Leads Work
Leads are people in your system without full member access. A person becomes a lead when they:
Sign a waiver via a link or QR code
Purchase a drop-in or free trial via a drop-in type membership
Leads do not have access to:
The mobile app
Daily Workouts
Class Schedule
The in-app Store
This setup keeps your member list clean and focused on active members.
You can upgrade leads to full members anytime in your admin panel:
👉 Admins > Organization > Gym Leads
Pro tip: Leads can remain leads and still repurchase drop-ins using a link or QR code on your website.
📲 Want Drop-Ins to Access the App?
If you'd like drop-ins to do more — like book classes or view workouts — you’ll want to give them limited app access.
Here’s how:
Create the drop-in as a punch card type membership
Share a purchase link or QR code
After purchase, they'll receive a registration email to download the app
Once in the app, they can:
Schedule classes
View Daily Workouts
Repurchase drop-ins from the Store (make sure it’s visible in Store Setup)
✅ This gives drop-ins a seamless experience with little to no work from you