SOP: Adjusting Billing Cycle Date for Subscription Membership
Objective
To adjust the billing cycle date for a member paying for a subscription membership from one date to another.
Key Steps
Option A:
Cancel the membership on the current billing cycle date.
Set up a new membership with the same details (e.g., membership type, sessions).
Adjust the start date to the current billing cycle date.
Change the billing cycle date to the desired new date.
A prorated invoice will be generated from the start date to the new billing cycle date.
Create the new membership.
Option B:
Schedule a cancellation date with a prorated last cycle.
Set the cancellation date for the desired new billing cycle date.
Cancel the membership on the scheduled date with a prorated last billing cycle.
Set up a new membership with the same details and a future start date on the new billing cycle date.
No need to adjust the billing cycle as it will start on the new date.
The normal monthly amount will be charged on the new billing cycle date.
Create the new membership.
Cautionary Notes
Ensure that all details of the membership are accurately transferred to the new setup.
Double-check the billing cycle dates to avoid any discrepancies in invoicing.
Communicate the changes to the member to avoid confusion.
Tips for Efficiency
Keep track of the billing cycle changes in a log for reference.
Use a standardized template for setting up new memberships to streamline the process.
Review the changes with a supervisor or team lead before finalizing to ensure accuracy.
Link to Loom