Admin/Coach FAQ
FAQ Specific to Admins and Coaches
96 articles
- I need help understanding how to program workouts
- Can I create a Workout Program from an existing workout?
- Can I create client goals in Chalk It Pro?
- Can I get my workout back if I accidentally deleted it?
- Can I log results for my clients?
- Can I release my workouts at a specific time?
- Can I run challenges for my gym?
- Coach notes for workout programming
- How do I build out an area for Assessments?
- How do I change the programming weight units - kgs vs lbs?
- How do I schedule a Workout Program to a track?
- How do I view workout/lift results and analytics as a coach/programmer?
- Some people can't see the workout in their app. I copy and pasted the workout from an outside source.
- Viewing and Editing Results and Scores for a Workout
- What are Challenge Codes?
- Can coaches log workout scores for members?
- How do I add custom movements in Chalk It Pro?
- Can I copy multiple days of programming?
- Why won't lifting scores save in history?
- Using the Recycle Bin to Restore Deleted Workouts
- Do you have a flyer for my members to help announce we're making a switch to Chalk It Pro?
- Chalk It Pro Admin's Facebook Group
- Where can I see all my members and memberships in one place?
- What are Tracks?
- Maximizing Calendar for Tracking Tasks
- What are tags and how can I use them?
- How do I set-up my Check-in Kiosk?
- How do I run an attendance report for one member?
- How do I run a report for coached classes?
- How do I keep track of attendance for check-in clubs?
- How do I track no shows and cancellations?
- How do I track attendance?
- Can I live stream my class?
- Can I add videos to Chalk It Pro?
- Where do I find birthdays and anniversary dates?
- How do I set-up and manage remote training clients?
- What is the best practice to set-up and manage Personal Training (PT) clients?
- How do I manage gift card sales?
- How do I merge duplicate accounts?
- How do I calculate payroll for my coaches?
- Can I do a pre-order through the store?
- What's the difference between Banners and Announcements?
- Where can members list their emergency contacts?
- What are leads?
- Are drop-ins members or leads?
- Can I create custom body measurement categories?
- What are QR codes used for?
- How do I get new members into the app?
- Sub Accounts and Kids Profiles
- How do I make a member a Coach or Admin?
- Creating a Questionnaire
- Status Notes for members now visible on downloadable Detail View
- Automatically Assigning a Tag via Membership
- Preventing mistyped emails and duplicate accounts
- Total Athletes by Track
- Does CHIP have Mass Communication and CRM abilities?
- Can we add notes to member accounts?
- My Chalk It Pro plan got cancelled, what happened?
- How do I see future reservations for classes?
- I sold my gym. How do I transfer my account to the new owner?
- How do I update my payment method for my Chalk It Pro account?
- Member Status and Status Notes
- Scheduling Announcements Over Multiple Days
- One-Way Email Communication
- How do I make Punch Cards visible in the store?
- How to Update a Document and Get All Members to Re-sign It
- Entering leads from check-in and kiosk screens
- Where do I find people with No Payment Method in the system?
- How do I update my gym's invite code?
- How do I check All Time attendance counts for members?
- Admin Dashboard v2
- How do I change the clock format?
- How do I change what screen is launched upon opening of the app?
- Coaching Schedule - Mobile Calendar Sync
- Member Notes
- Committed Club
- Can I create a class that does not count towards membership limits?
- Can I post our class calendar to our website?
- How do I add a one-time class to the schedule?
- How do I edit or cancel a class for a one-time occurrence?
- What are the Class Limits and Options?
- 'Coaching Schedule' Tab
- How does Class Wait List work?
- Sharing Class Schedules with Limited Access
- Can I integrate the class calendar with an external calendar?
- Why can't a member see the schedule of classes?
- How do I Reserve Members for Class with Incomplete Documents?
- How to Edit a Coach on the Recurring Class Set-up
- How do I turn off the members ability to see the class roster?
- Running an Event through Chalk It Pro (full SOP)
- Step 1 - Create a Track for your event
- Step 2 - Create a specific membership for your event
- Step 3 - Create Documents
- Step 4 - Add the event to your class calendar
- Step 5 - Utilize Track programming to separate programming for that specific event
- Step 6 - Communicating leading up to the event