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Admin/Coach FAQ
FAQ Specific to Admins and Coaches
I need help understanding how to program workouts
Can I create a Workout Program from an existing workout?
Can I create client goals in Chalk It Pro?
Can I get my workout back if I accidentally deleted it?
Can I log results for my clients?
Can I release my workouts at a specific time?
Can I run challenges for my gym?
Coach notes for workout programming
How do I build out an area for Assessments?
How do I change the programming weight units - kgs vs lbs?
How do I schedule a Workout Program to a track?
How do I view workout/lift results and analytics as a coach/programmer?
Some people can't see the workout in their app. I copy and pasted the workout from an outside source.
Viewing and Editing Results and Scores for a Workout
What are Challenge Codes?
Where can I see all my members and memberships in one place?
What are Tracks?
Maximizing Calendar for Tracking Tasks
What are tags and how can I use them?
How do I set-up my Check-in Kiosk?
How do I run an attendance report for one member?
How do I run a report for coached classes?
How do I keep track of attendance for check-in clubs?
How do I track no shows and cancellations?
How do I track attendance?
Can I live stream my class?
Can I add videos to Chalk It Pro?
Where do I find birthdays and anniversary dates?
How do I set-up and manage remote training clients?
What is the best practice to set-up and manage Personal Training (PT) clients?
How do I manage gift card sales?
How do I merge duplicate accounts?
How do I calculate payroll for my coaches?
Can I do a pre-order through the store?
What's the difference between Banners and Announcements?
Where can members list their emergency contacts?
What are leads?
Are drop-ins members or leads?
Can I create custom body measurement categories?
What are QR codes used for?
How do I get new members into the app?
Sub Accounts and Kids Profiles
How do I make a member a Coach or Admin?
Creating a Questionnaire
Status Notes for members now visible on downloadable Detail View
Automatically Assigning a Tag via Membership
Preventing mistyped emails and duplicate accounts
Total Athletes by Track
How do I upgrade or downgrade memberships during a billing cycle?
What's the difference between linking payment and Sub Accounts?
What happens when I change prices on memberships, store items, taxes, and discounts?
Adding a Free Trial to roll right into a paid membership
What are billing cycles and intervals?
Can I force an invoice payment through?
How do I record cash payments for Memberships?
How do I add a coupon to existing membership?
Suspend, Inactive, Payment Issue, and Delete Members
Can we see future payments?
Can I set-up a multiple drop-in plan?
Can we surcharge for processing fees with Stripe?
Can I add a set-up fee for memberships?
How do I see my billing report?
How to I track ARM (Average Revenue per Member)?
Can I set-up a one-time invoice to be billed in the future?
Can I create links to purchase memberships?
Can I offer ACH payments?
How do I create a one class free trial?
How do I refund a paid invoice?
How do I prevent specific athlete's from purchasing from the store?
How do I renew an athlete's punchcard?
How do I link one payment account for multiple profiles?
How do I adjust the billing cycle date?
How do I prorate a membership?
How do I charge a New Customer?
How do I create a single Invoice?
Logging Transactions (Cash, Check, etc) Paid Outside of Chalk It Pro
How do I pause or cancel a Membership?
Invoice 'Payment Note' visible on Invoices list
Creating a member account will auto-populate mandatory billing information fields
Can I create a class that does not count towards membership limits?
Can I post our class calendar to our website?
How do I add a one-time class to the schedule?
How do I edit or cancel a class for a one-time occurrence?
What are the Class Limits and Options?
'Coaching Schedule' Tab
How does Class Wait List work?
Sharing Class Schedules with Limited Access