If you're being asked to verify multiple times it is likely that your verification was rejected.
Chanced requires high-accuracy identity verification for account security. While the process is generally straightforward, certain issues can lead to the rejection of your submission. Below, we outline the most common reasons for rejection and provide actionable tips for improving your chances of successful verification.
Duplicate Accounts:
Chanced permits only one verified account per person. If you attempt to verify a second account, the system will reject it as a duplicate.
Always use your existing verified account if available.
Improper ID Submission:
Submitting an image of your ID displayed on a screen (e.g., a photo of a scanned or photocopied ID) instead of the physical ID can lead to rejection.
Ensure that you use the original, physical government-issued ID card.
Poor Image Quality:
Blurred, cropped, or low-quality photos are frequent causes of rejections. Examples include:
Blurriness or unclear images.
Photos where the ID or selfie are cropped and not fully visible.
Poor lighting or obstructed selfies (e.g., wearing sunglasses or hats).
Mismatched Documentation:
The name on your ID must exactly match the name on your Chanced profile. Any discrepancies can result in rejection.
Tips to Ensure a Successful Verification Submission
Follow these steps to increase the likelihood of a successful identity verification:
Prepare the Right Documentation:
Use your government-issued physical ID.
Double-check that your Chanced account details (e.g., name) match your ID.
Ensure High-Quality Photos:
Take photos in a well-lit area, ensuring your ID and face are fully visible.
Avoid shadows and obstructions (e.g., hats, sunglasses).
Use a clear, in-focus camera—avoid screenshots or digitally altered images.
Follow Verification Instructions Closely:
Submit uncropped photos of your ID and face.
Verify that the entire ID is visible, with no edges cut off.
Take a selfie ensuring your face is unobstructed and matches the photo on your ID.
Recheck Before Submission:
Double-check the clarity and quality of your photos before submitting them.