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The games are taking long to load, what can I do?
The games are taking long to load, what can I do?
S
Written by Support
Updated over a year ago

At times you may feel as though there is a slight lag in the game you are playing, this can be caused by a number of things.

Below are a few quick checks you can do to help minimize any lag in your gameplay experience:

  • Check to ensure your internet connection is strong and functioning properly

  • Close down any non-essential processes or applications in the background

  • Ensure your device has the latest system updates installed

  • Clear cache and cookies

  • Restart your device

Failing the above, try the following:

  • Open a tab in incognito mode to ensure their plugins are not affecting performance

  • Run a virus scan to rule out the possibility of any malicious culprits (do not have this running whilst trying to play)

  • Try another device with a faster processor or more memory - remember, a computer will typically be more powerful than a mobile device

  • If using a computer or laptop, try using a wired connection to the internet as opposed to wifi

  • Check your power management settings - make sure they’re set to High Performance

  • Ensure your device is not overheating

Further to the above, double-check that the device you are using to connect with Chanced is not dated to the extent that it would have difficulties allowing for normal gameplay.


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