Collaborator access is a Shopify feature that lets you give a certified Shopify Partner, in this case, the Chargeback Management App, access to your Shopify admin directly from their Partner account. You control exactly which areas of your admin the collaborator can see, granting or restricting permissions as needed. This article is for Shopify merchants setting up the Chargeback Management App.
Important: We will not be able to enroll your alerts if we do not have collaborator access. Granting access is a required step to activate your Chargeback Management App protection.
How collaborator access helps automate your chargebacks and process refunds
The Chargeback Management App requests collaborator access for two reasons: so we can gather the data needed to automate your chargebacks, and so we can process refunds on your behalf, both without you having to lift a finger. Our aim is a seamless solution that requires minimal to no action on your part.
While we use Shopify's API (application programming interface, the automated connection between the Chargeback Management App and your store) to gather most of the data we need, some information and actions are not available through the API. Collaborator access fills that gap, letting us access the metadata behind your disputes and issue refunds directly in your admin when it’s needed.
We request the least amount of access necessary, so your chargebacks are automated and your refunds are handled without exposing any data we don't need.
What action is required from me?
Granting collaborator access to the Chargeback Management App takes two possible steps, depending on whether your store uses a collaborator access code.
The Chargeback Management App will send a collaborator access request within 24 business hours of your installation. To grant collaborator access, you'll need to approve that request:
Wait for the collaborator access request from the Chargeback Management App, which we send within 24 business hours of your installation.
Approve the request from either the Home page of your Shopify admin, or the Users and permissions page in Settings.
Once approved, the Chargeback Management App will appear as a collaborator on your store with the permissions listed below.
Important, if you have a collaborator access code enabled: Some stores require a collaborator access code before any Partner can request access. If your store has a collaborator access code enabled, we need you to send it to us as soon as possible, or we cannot submit our access request. Send the code to the Chargeback Management App through the live chat in the app, or email it to hello@disputifier.com.
What permissions does the Chargeback Management App request?
The table below shows the collaborator permissions the Chargeback Management App usually requests in your Shopify admin, and why each one is needed to automate your chargebacks and process refunds.
These are the essential permissions required to effectively manage your disputes, and nothing more.
Frequently asked questions
What do I do if I didn't receive the collaborator access request?
If you haven’t received the collaborator access request within 24 hours of installing the app, please contact us so we can send it. You can reach us through the live chat in the app or email hello@disputifier.com. Please include your Shopify store URL so we can assist you quickly.
Learn more
For further information about Shopify collaborator accounts and permissions, refer to Shopify's own article: Collaborator accounts (Shopify Help Center).