Your Payments dashboard gives you detailed information into payments made by your customers through your Check Cherry Payments account. To access your Check Cherry Payments dashboard, go to Sales --> Payments.
The payments dashboard is separated into two sections - the total balance available to pay out, and the activity log.
The total balance display shows you :
How much is available for payout
The date you can expect it to show up in your linked bank account.
Clicking Update next to the Next payout scheduled for link will allow you to change the bank account that payments are sent to.
Clicking the See details button in the upper right of the total balance display will show you:
Amount that is in transit to your bank
Total estimated payout amount
Total amount collected including amounts not yet in transit
You can also change the bank to which funds are paid out from this screen as well.
Payment Activity
The payment activity page records payments that are made through your Check Cherry Payments account; this can include credit cards, Apple Pay, Google Pay, and ACH (checking account direct debit) if you have it enabled.
Information displayed in your activity feed includes:
Amount - the total amount of the charge made to the customer.
Status - tag or tags showing whether or not the charge was successful and if not, a tag with a decline code explaining why the charge was declined.
Payment Method - the method of payment used by the customer (Visa, Apple Pay, etc.), including the last 4 digits of the credit card, if one was used.
Date - the date and time the payment attempt was made.
View Payment Details
Clicking the View button beside a customer charge record will give you even more detailed information about that payment attempt.
Paid On - date and time the payment attempt was made.
Booking - title of the booking displayed as a clickable link.
Payment Method - description of the payment method including the last 4 digits.
Payment Details:
Amount - total amount of the sale (this will be equal to the Fees plus Net).
Fees - credit card processing fees charged by Stripe.
Net - total minus the credit card processing fees.
Status - tag explaining the status of the charge (succeeded, etc.)
Technical Information:
ID - a unique series of numbers and letters identifying that specific transaction.
Wallet - Apple Pay or Google Pay.
Card Brand - Mastercard, Discover, Visa or AMEX.
Account - last 4 digits of the credit card used.
What do the tags next to each payment mean?
Here are examples of the most commonly used payment tags and what they mean:
Succeeded - the payment was successfully received from the card holder.
Incomplete - customer went to the payment page and started to enter payment information but did not finish.
Do not honor - this is a generic code issued by the bank for various reasons, such as insufficient funds or incorrect or missing CVC code. See Stripe's explanations of what this code could mean here.
The Payments dashboard includes several tabs, including:
Refunds - any refunds you have submitted through Check Cherry Payments.
Payouts - current and past payouts.
Payment Methods - links to the payment methods you've enabled.
Settings -
Statement Descriptor - what shows on your customers credit card bill.
Paperless Consent - consent to receive tax documentation electronically.
Account Settings - a sign in button to access your Stripe Express account.
Disable Card Payments - a link in the bottom right corner to disable Check Cherry Payments.