What Can Automated Messages Do?
Smart Triggers Automatically send emails or SMS (requires a Twilio account & integration) when specific booking conditions are met. Set multiple conditions that must ALL apply for the message to send.
Flexible Timing Send messages before or after important dates - payment due dates, event dates, or any custom timeframe you choose.
Rich Content
Create professional messages with:
Text formatting and links
Images and attachments
Dynamic fields that automatically insert client-specific information (names, dates, payment links, etc.)
Targeted Delivery Filter messages by specific packages, brands, or booking conditions to ensure the right clients get the right messages.
How-to video on Automated Messages
Common Use Cases
Payment reminders before due dates
Event confirmations and preparation reminders
Staff assignment notifications for confirmed bookings
Appointment confirmations and reminders
Key Features
Multiple Communication Channels: Choose between email or SMS delivery for each automated message.
Condition Combinations: Set complex triggers using payment status, staff assignments, backdrop selections, and more. All selected conditions must be true for the message to send.
Dynamic Personalization: Insert booking-specific details automatically - client names, event dates, payment amounts, direct links to invoices and more.
Review Process: Optionally review messages before they send to ensure accuracy and timing.
Organization Tools: Use tags and descriptions to manage multiple automated messages easily.
Getting Started
Describe what the message will do
Set timing - when to send relative to important dates
Choose conditions - what booking status triggers the message
Customize content - personalize your message with dynamic fields
Select delivery - email, SMS, or both
Apply filters - target specific packages or brands
The system monitors your bookings continuously and sends messages automatically when conditions are met.
Messages that are scheduled to send on a specific date will be sent at approximately 11 AM local time.
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