As part of Chexy's onboarding process, we ask for some basic information about your payee — whether that's a property manager, service provider, or a larger company or corporation. This is a standard compliance requirement that helps us keep your account secure.
Don't worry — we will never contact your payee. This information is for internal records only and has no impact on your payment or how it's processed.
What If I Don't Have This Information?
We know that in many cases, you might not have your payee's details readily available — especially if they're a larger organization. That's completely okay! Here are a few quick tips to help you find what you need:
Check a recent bill or lease agreement
Search the company or payee name on Google
Visit the company's website
Use a general support phone number or email listed on their website
If a headquarters address isn't publicly available, you can use the address of the closest storefront, town hall, or municipal office
Please note: We are unable to accept PO boxes as addresses at this time.
Don't stress about getting every detail exactly right — our team will verify the information on our end. If you're still having trouble, feel free to reach out to Chexy Support and we'll be happy to help!