Yes.
If you previously had a Pre-Authorized Debit (PAD) set up directly through your chequing account, you must cancel that arrangement.
Chexy does not automatically cancel existing PAD setups.
If you do not cancel the original PAD:
You may be charged twice
Once through Chexy
Once through your bank account
What You Should Do
Cancel your existing PAD with the payee or through your bank
Ensure your payee has your Chexy void cheque details
Confirm they will now pull from Chexy instead of your bank account
Chexy does not communicate with your payee directly.
You are responsible for coordinating the banking update with them.
How Do I Get My Payee’s Contact Details?
When setting up a PAD or recurring payment (such as for a fitness membership), Chexy asks for basic payee details as part of onboarding.
This includes:
Email
Phone number
Address
Why Is This Required?
This information is collected for compliance and security purposes only.
Chexy will:
Not contact your payee
Not use this information to process your payment
It does not affect how your payment is delivered.
What If I Don’t Have the Information?
That’s completely normal — especially with larger companies.
Here are ways to find what you need:
Check a recent bill or agreement
Search the company name online
Visit the company’s website
If it’s a larger organization:
Use their general support email or phone number
Use a publicly listed corporate address
If needed, use the address of the closest storefront or municipal office
It does not need to be exact — provide your best reasonable estimate.