How to Contact Chexy Support
Our support team is here for you! Whatever question or concern you have, we're always happy to help. 😊
Support Hours
Monday – Friday | 9 AM – 5 PM ET
Outside of these hours? No problem! You can:
Chat with Chester, our AI assistant, by clicking the pink question mark in the bottom right corner
Visit our Support Home for FAQs, How-To guides, and helpful resources
How to Reach Our Support Team
If you're a Chexy user:
Sign in to your Chexy account
Click the circle question mark in the bottom right corner of your screen
Chester will assist you first — if you need further help, select "Get More Help 👤" or "No, I still need help 👤" to be connected with a member of our team
If you're a guest (not yet logged in):
If you're on an authentication page (e.g., signing in or signing up), the messenger is not available at that stage. In the meantime, you can:
Visit our Support Home for FAQs and resources
Once you've successfully logged in or completed account creation, the messenger will be available via the question mark in the bottom right corner
💡 Good to Know
When you submit a support ticket, Chester will first try to resolve your query. If your question isn't answered, simply select "Get More Help 👤" or "No, I still need help 👤" and a real member of our team will get back to you as soon as possible.