When a PAD discrepancy occurs and the amount withdrawn by your recipient is higher than what Chexy charged you, we still default to paying your recipient in full to ensure your bill is paid on time. However, to resolve this PAD discrepancy, we need you to pay the difference to cover the full amount.
Here's how to pay the difference:
You can resolve this PAD discrepancy yourself in just a few clicks:
Sign in at app.chexy.co
Click on "Review PAD Withdrawal"
Select the payment in question
Select the card you'd like to pay the difference with
Charge your card
Wait until the payment is processed and click on "Done" once you see the success message
If this change will continue in the future, be sure to also update your amount using this guide here to avoid issues going forward >>
How to Update Your Recurring Payment Amount
Please Note
Certain complex PAD discrepancy cases may require manual assistance from our team. If the PAD in review option isn't showing up in your dashboard or you'd prefer help resolving this, just reply to this email and our team would be happy to assist you!