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Why Is My Prepaid Card Not Working?

If you’re attempting to make a one-time payment using a prepaid Visa or prepaid credit card and receive a “Bank verification failed” message, this is expected.

Updated over 2 weeks ago

Chexy does not support prepaid cards.


Why Are Prepaid Cards Not Accepted?

Prepaid cards are restricted due to compliance and verification requirements.

Chexy requires:

  • A standard credit card issued by a regulated financial institution

  • Full identity and bank verification capability

Prepaid cards do not meet these requirements.


What Can I Use Instead?

You must use:

  • A traditional credit card (Visa, Mastercard, Amex)

  • Issued by a recognized financial institution

  • In your name

Debit-prepaid, gift cards, and reloadable prepaid cards are not supported.


If you continue receiving verification errors, please ensure you are using a standard credit card and that the billing details match your Chexy account.

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