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Why Is My Prepaid Card Not Working?

If you’re attempting to make a one-time payment using a prepaid Visa or prepaid credit card and receive a “Bank verification failed” message, this is expected.

Chexy does not support prepaid cards.


Why Are Prepaid Cards Not Accepted?

Prepaid cards are restricted due to compliance and verification requirements.

Chexy requires:

  • A standard credit card issued by a regulated financial institution

  • Full identity and bank verification capability

Prepaid cards do not meet these requirements.


What Can I Use Instead?

You must use:

  • A traditional credit card (Visa, Mastercard, Amex)

  • Issued by a recognized financial institution

  • In your name

Debit-prepaid, gift cards, and reloadable prepaid cards are not supported.


If you continue receiving verification errors, please ensure you are using a standard credit card and that the billing details match your Chexy account.

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