General Questions
A guide to everything you would need to know while Oboarding
50 articles
Why Can’t I Cancel a One-Time Bill Payment or e-Transfer after it has been sent?
Do You Have a List of PAD-Supported Payees?
Paying Provincial Corporate Taxes via PAD or Bill Pay
PAD Withdrawal Is Higher Than My Subscription Amount
Why Can’t I Freely Change My Recurring Payment Date?
Why Can’t I Change the Email During a Blackout Period?
Can I Use My Home Address for HOA or Property-Related Payments?
Why Does Chexy Require a Canadian Phone Number?
My Payment Amount Changed. How Do I Update It?
My Payee Withdrew Directly From My Bank Instead of Chexy. What Happens to My Chexy Payment?
My Payment Didn’t Go Through. Can I Run It Again?
My Payee Says They Received the Payment, but Chexy Shows “Pending.”
I Received an Expired Card Notice, but My Payment Went Through
Why Is My Card Not Supported for Certain Payments?
Can I Use One Chexy Account for Both Personal and Business Payments?
What Landlords See When Rent Is Paid via e-Transfer
Why can’t I set my payment to the 29th, 30th or 31st every month?
I can’t log into my account. What should I do?
My account number is correct but Chexy says “invalid length.”
I received confirmation that the e-Transfer was sent, but no deposit confirmation email.
How are municipal taxes paid through Chexy?
Does Chexy have live support?
How do I confirm my payment will be sent on the correct date?
Can one PAD withdrawal be applied across two Chexy subscriptions?
Can I split one PAD withdrawal across two credit cards?
Can I pay taxes via e-Transfer?
Can I pay myself dividends or other expenses/incomes through Chexy?
Can I have my aeroplan number linked to both a personal and business Chexy account?
Why Am I Getting an Error When Adding a Bill Pay Recipient?
Scheduling payments in Chexy
How do I use Chexy to pay business taxes to the CRA?
I Can’t Set Up a One-Time PAD Payment or Find My Bill Pay Payee
Why Is My Prepaid Card Not Working?
Redeeming a Referral or Chexy Cash
Can I download an invoice/receipt for my Chexy payment?
Can I Change the Card I’m Using at Any Time?
How Do I Update My Credit Card?
What Is My Payee’s Email or Phone Number?
Are Loan or Credit Card Payments Supported?
Can I Create a New Account After Deleting My Current One?
Paying Your SAAQ Bill in Chexy
Changing my address
How Do I Stop Future Payments to a Payee?
Can I Use Chexy to Pay for Childcare Services?
How Do I Refer a Friend?
Bell Canada Bill Pay Payee Troubleshooting
Why Does Chexy Only Report to Equifax and Not TransUnion?
Do Chexy Payments Qualify as “Recurring” for Credit Card Rewards (Scotia, TD, etc.)?
I Set Up a PAD Through Chexy. Do I Need to Cancel My Old One?
What types of bills can I pay with Chexy?