General Questions
A guide to everything you would need to know while Oboarding
56 articles
Why Can’t I Cancel a One-Time Bill Payment or e-Transfer after it has been sent?
Do You Have a List of PAD-Supported Payees?
Paying Provincial Corporate Taxes via PAD or Bill Pay
PAD Withdrawal Is Higher Than My Subscription Amount
Why Can’t I Freely Change My Recurring Payment Date?
Why Can’t I Change the Email During a Blackout Period?
Why Am I Getting an Error When Adding a Bill Pay Recipient?
Can I Use My Home Address for HOA or Property-Related Payments?
Why Does Chexy Require a Canadian Phone Number?
My Payment Amount Changed. How Do I Update It?
My Payee Withdrew Directly From My Bank Instead of Chexy. What Happens to My Chexy Payment?
My Payment Didn’t Go Through. Can I Run It Again?
My Payee Says They Received the Payment, but Chexy Shows “Pending.”
I Received an Expired Card Notice, but My Payment Went Through
Why Is My Card Not Supported for Certain Payments?
Can I Use One Chexy Account for Both Personal and Business Payments?
What Landlords See When Rent Is Paid via e-Transfer
Why can’t I set my payment to the 29th, 30th or 31st every month?
I can’t log into my account. What should I do?
My account number is correct but Chexy says “invalid length.”
I received confirmation that the e-Transfer was sent, but no deposit confirmation email.
How are municipal taxes paid through Chexy?
Does Chexy have live support?
How do I confirm my payment will be sent on the correct date?
Can one PAD withdrawal be applied across two Chexy subscriptions?
Can I split one PAD withdrawal across two credit cards?
Can I pay taxes via e-Transfer?
Can I pay myself dividends or other expenses/incomes through Chexy?
Can I have my aeroplan number linked to both a personal and business Chexy account?
Why Am I Getting an Error When Adding a Bill Pay Recipient?
Scheduling payments in Chexy
How do I use Chexy to pay business taxes to the CRA?
Which types of taxes can I pay with Chexy? I don’t see my payee listed.
I Can’t Set Up a One-Time PAD Payment or Find My Bill Pay Payee
Why Is My Prepaid Card Not Working?
Redeeming a Referral or Chexy Cash
Can I download an invoice/receipt for my Chexy payment?
Can I Change the Card I’m Using at Any Time?
How Do I Update My Credit Card?
What Is My Payee’s Email or Phone Number?
Are Loan or Credit Card Payments Supported?
Can I Create a New Account After Deleting My Current One?
Paying Your SAAQ Bill in Chexy
Changing my address
How Do I Stop Future Payments to a Payee?
How do referrals work
Can I Set Up Biweekly Payments?
Can I Use Chexy to Pay for Childcare Services?
How Do I Refer a Friend?
Bell Canada Bill Pay Payee Troubleshooting
Why Does Chexy Only Report to Equifax and Not TransUnion?
Do Chexy Payments Qualify as “Recurring” for Credit Card Rewards (Scotia, TD, etc.)?
How to Add a New Card
I Set Up a PAD Through Chexy. Do I Need to Cancel My Old One?
How much does Chexy cost?
What types of bills can I pay with Chexy?