If your referral status hasn’t updated after you’ve referred a friend, don’t worry! There are a few things to check to ensure everything is on track. Here’s what you need to know:
1. Ensure Your Friend Has Completed Their First Payment
For your referral to count toward your status progress, your friend must complete a payment using Chexy. Simply sharing the referral link isn’t enough; they must complete at least one payment for the referral to be successful.
2. Wait for the System to Update
Once your friend completes a payment, it may take up to 24 hours for your referral status to update on your dashboard. If your referral page hasn’t updated after that time, don’t panic—it’s just a short delay.
3. What to Do If It’s Been More Than 24 Hours
If more than 24 hours have passed and your referral status still hasn’t updated, it’s time to reach out for support. Contact Chexy Support and our team will be happy to help you resolve the issue.
Key Points:
- Your referral status only updates after the person you referred completes their first payment.
- The update process can take up to 24 hours.
- If the status still hasn't updated after 24 hours, contact Chexy Support for assistance.
We want to make sure you get credit for every referral, so if you’re having any trouble, we’re here to help!