Applying Promo Codes
To successfully apply promo codes and ensure their benefits:
Set Up a Recurring Payment: Promo codes can be applied during payment set-up. If you don't have a recurring payment yet, set one up.
Use Promo Codes for Future Payments: Codes cannot be applied retroactively to completed or in-progress payments. Ensure you add the promo code when setting up future or recurring payments.
Troubleshooting Common Issues
Below are the most common issues and how to resolve them:
Inability to Apply to One-Time Payments: Promo codes can only be applied to active recurring payments.
Ineligible Payment Amounts: Promo codes can only be applied to payments up to $7,500.
Inability to Reapply After Canceling: If you cancel a recurring payment and set it up again, you might encounter issues redeeming the same promo code. In such cases, manual intervention by Chexy's Support team may be required to reinstate the code for your payment.