1. Eligibility and Earning Referral Bonuses
To qualify for earning a referral bonus on Chexy:
You need to complete the sign-up process using a valid referral link.
Bonuses are applied only after the successful completion of your first payment. If you have an Aeroplan account, linking it can also help earn bonus Aeroplan points.
Ensure the referral information provided during sign-up is accurate, as this ensures the correct rewards are credited. Always inform Chexy of any updates before making the first payment.
Failures in linking or changes to payment may delay or prevent referral bonuses from being recorded. For instance, referrals may not be tracked properly if the sign-up session is interrupted (e.g., page closed, or process not completed immediately). To avoid such issues, complete the sign-up process in one session.
2. How to Redeem Referral Bonuses
After earning a referral bonus, it can typically be redeemed through the Referrals page in your Chexy account. Follow these steps to make use of your balance:
Log in to your Chexy account.
Go to the "Referrals" page.
Apply the referral reward to your upcoming recurring payment.
Note: If you have already been charged for an upcoming payment, the rewards credit will be applied to a future charge of that payment.
3. Fixing Issues Related to Referral Bonuses
Sometimes referral bonuses might not appear in your account due to unforeseen issues. Here’s what you can do:
Common Issues:
Missing referral after your friend's first payment: Referral bonuses are usually processed within approximately 2 weeks after the completion of the required actions. If the reward does not appear, this could indicate a tracking mistake.
Resolution:
If no bonus is credited, contact Chexy's Support team to request a referral review. After eligibility has been confirmed, the missing bonus can be added to your account.
Referral bonuses that are initially not tracked may still be eligible to be reinstated as a one-time courtesy if you report the issue promptly to support.
4. What Happens When Payments Are Canceled?
Referral rewards are considered one-time-use discounts that must be applied to active recurring payments. Here’s how specific scenarios are handled:
Canceled Payments: If a payment with a referral bonus applied is canceled, the reward does not get automatically reinstated.
5. General Tips and Support
Stay Patient: Referral rewards may take some time, often up to 2 weeks, to appear in your account after the stated conditions are met.
Contacting Support: If you still encounter discrepancies or errors in referral tracking, reach out to Chexy’s Support for further investigation.