Options for Resolving an Expired Interac e-Transfer
Interac e-Transfers issued via Chexy have a 7-day expiry period. E-Tranfer links will expire if your payee does not deposit the funds within 7 days.
Expired e-Transfers can be resolved by choosing one of the two options:
Reissue the e-Transfer: Confirm the recipient's details, including the email address, security question, and answer. You can choose to use the same security question and answer for the new transfer. The e-Transfer will be sent to the email address on file unless updated. Ensure these details are accurate before proceeding.
Request a Refund: If you no longer need the transfer to be sent—for example, if the issue was resolved outside of Chexy—you can request a refund. Please note that refund amounts will exclude any Chexy processing fees previously applied.
Important Considerations
Chexy Processing Fees: Refunds will not include Chexy’s processing fees.
Confirmation of Details: Before reissuing an e-Transfer, reconfirm the recipient's email address and security answer to avoid repeated errors.
How to Proceed
To activate either solution, contact the Chexy Support team with the following details:
Details of the expired e-Transfer (e.g. payment amount, payee name and/or email).
Your preference to either reissue the payment or request a refund minus processing fees.
Tips
Always ensure that your payee's details are correct and up-to-date to minimize payment issues in the future.