If you need to update the security question, answer, or memo for a recurring Interac e-Transfer payment, follow these steps:
Steps to Update Security Details
Go to Your Dashboard – Locate and select the recurring payment you want to update.
Access Security Details – If the payment method is Interac e-Transfer, a “Security Details” button will be available. Click on it.
Make Your Edits – Update the security question, answer, or memo as needed, then click “Save Changes.”
Important Notes
Changes to the security question and answer cannot be made between the card charge date and the payment date.
Your memo cannot contain any details related to your security question or answer. If security details are included in the memo, Interac will block the transfer.
If your payee has Auto-Deposit enabled, security questions and answers will be ignored, and the payment will be deposited immediately.