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How to view who is in a Chat

This article will explain where you can see who is in a customer chat.

Updated over 2 months ago

⚠️ This feature is only available on the Choco App!

  1. Open the Choco App on your phone and go to the Chats tab.

  2. Go to the chat with the customer.

  3. Once you're inside the chat, click on Go to customer data.

  4. On the customer details page, you’ll see the Customer Team and Your Team.

  5. To view a customer's contact details, simply click on their name, and you will see their phone number and email address.

  6. To add a new customer user, click Add Contact and fill out the fields.

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