You need to communicate important information to your off-site team. Whether it’s sharing updates or coordinating tasks, our messaging system through the admin site or supervisor mobile app makes it quick and easy to send clear, effective messages.
You Must Have Mobile Access to Send Messages
Your user account must have mobile access to send messages from the desktop. If you're not set up for mobile access, you can't send messages through the app or desktop.
The image below shows a user (Joe) who has access to the admin site (desktop) but no mobile access. Joe will not be able to send messages to his employees through the app or desktop.
How to Send Messages to Your Employees Through the Mobile App
Access the Messaging Feature
On the workforce stats page, scroll down and select Messaging to open the message list. This is where you'll see previous conversations with your employees.
Compose a New Message
Click the + New button at the top right to create a new message. You can send messages to:
The entire company
A specific group of employees (called a Zone)
Individual employees
Selecting Employees
Choose the employees you want to message.
Click Next
Activating Important Features
Announcement Mode: If you want to send a one-way message where employees cannot reply, activate the announcement mode by turning on the green horn at the top right of the message box. This prevents employees from responding.
Required to Read: To ensure employees read your message before clocking in or out, activate the Required to Read feature by turning on the green flag at the bottom left of the message box. This ensures they must read your message before they can continue.
Writing the Message
Compose your message at the bottom. Once your message is ready, send it out by clicking the arrow.
Push Notification
After sending the message, your employees will receive a push notification with the message content (if they have Chronotek notifications enabled).
Check out this quick video that explains more.
Video on How to Send Messages to Employees
*On some phones, if you are trying to reply to a message, the keyboard will pop up and block the text box, and you can't see what you're typing. Just swipe up, and it pulls the message box above the keyboard. Easy!
How to Send Messages to Your Employees from Your Desktop
You should have an envelope icon at the top right of your account screen.
Click the envelope and the messaging feature opens. The screens and the steps on the desktop are identical to what the video showed for the mobile app.
Links to More Articles and Videos about the Mobile App:
For help on other topics, check out our Help Center. Be sure to bookmark it!
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