We’re sorry to see you go! If you need to close your Chronotek account, follow these simple steps:
How to Close Your Chronotek Account
Back Up Your Records
Before closing your account, we strongly recommend downloading all necessary time card records for tax purposes or potential labor disputes.Use the Payroll Snapshot to export a broad date range.
Export the Payroll Snapshot Detailed (.csv) file for the most detailed report.
Please note: Your data may be deleted once the account is closed, so be sure to back it up before proceeding.
Notify Your Employees
Let your team know when you’ll stop using Chronotek so they can stop clocking in and out.
Terminate employees in the system to prevent additional charges.
Go to List Maintenance > Employees
Select each employee and change their status to Terminate
Click Save
Disable Alerts
Navigate to My Account > Company Setup
Uncheck the box for Enable Alerts
Click Save
Contact Us to Finalize the Cancellation
Email us at support@chronotek.net to request account closure.
If you have an unpaid balance, we’ll settle it before finalizing the cancellation.
Important Billing Information
Chronotek invoices on the first of the month for the previous month’s service. This means that if you are charged again after notifying us to close your account, it is for the month you were still using our service, not the upcoming month.
If you have any questions about your final invoice, please reach out!
Thank you 😊
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