In order to troubleshoot call-in issues for employees clocking in/out, our Dev team will need a few details. They can look in our logs and even go to the phone company with some details. We need to know:
The Details Needed When Employees Can't Call to Clock In
When they tried to call (Date and Time)
What phone number do they call?
What phone number did they call from?
What happens?
What do they hear?
Send us these details when employees have trouble calling to clock in, and we will dig deep into the matter.
For other questions, please try searching our Help Center. 😎
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