If the CicloStudio app on your Android TV or CicloHub is stuck on a "connecting" screen, try these in order.
1. Restart the box
Unplug the CicloHub / Android TV from power.
Wait 30 seconds.
Plug it back in and wait for it to boot fully.
2. Check the internet connection
Open Settings → Network on the Android TV.
Confirm the device is connected to the internet (Ethernet preferred).
Run a speed test if your TV supports one — you need at least ~10 Mbps.
3. Check the system date and time
Open Settings → Date & time.
Confirm the date and time are correct for your studio's location.
Wrong date / time can block authentication with our cloud servers.
4. Re-pair the device
If the issue persists:
Open the CicloStudio app.
Look for the QR code (or open it from Settings).
Scan the QR code with your phone and re-authorise the device on
studios.ciclozone.com.
5. If nothing works
Email support@ciclozone.com with:
Your studio name.
The Android TV / CicloHub model.
A photo of the screen.