Troubleshooting
Fix connection, audio, and in-class issues.
By John Weaver1 author14 articles
- How do I reconnect the studio app to my account?
- Ciclo Studio doesn't start automatically / I can't select it as the home app
- The studio app is stuck on "connecting" — what should I do?
- The CicloZone app crashed mid-class — what happens?
- Bluetooth won't pair / my bike isn't showing up
- My Rider Dials aren't updating while I'm pedalling — what should I do?
- Heart rate strap stopped reading mid-class — what should I do?
- How do I reset my password?
- A rider arrived late — can they still join the class?
- No audio from the studio screen — what should I check?
- I'm not appearing on the leaderboard — what should I check?
- Can I still run a class if the studio screen or Wi-Fi goes down?
- The studio code isn't working — what should I check?
- Trainer Dials aren't unlocking — what's wrong?