Troubleshooting
Fix connection, audio, and in-class issues.
By John Weaver1 author12 articles
The studio app is stuck on "connecting" — what should I do?
The CicloZone app crashed mid-class — what happens?
Bluetooth won't pair / my bike isn't showing up
My Rider Dials aren't updating while I'm pedalling — what should I do?
Heart rate strap stopped reading mid-class — what should I do?
How do I reset my password?
A rider arrived late — can they still join the class?
No audio from the studio screen — what should I check?
I'm not appearing on the leaderboard — what should I check?
Can I still run a class if the studio screen or Wi-Fi goes down?
The studio code isn't working — what should I check?
Trainer Dials aren't unlocking — what's wrong?