You can request account deletion or a copy of your personal data at any time. We process deletion and data-export requests within 30 days, in line with UK GDPR / GDPR (and CCPA where applicable).
Rider account deletion
You have two options:
In the app: Open Profile → Delete my Account.
By email: Send a written request to support@ciclozone.com from your account email.
Rider data export
Request a copy of your personal data by emailing support@ciclozone.com from your account email. You'll receive an export within 30 days.
Health platform export
For workout data, you can also enable Apple Health or Health Connect integration in the CicloZone app — see "How do I export my rides to Apple Health or Health Connect?".
Studio account deletion or export
Studio accounts are not deleted automatically when a subscription ends. Send a written request to hello@ciclozone.com for deletion or a data export.
What happens to your ride history
Ride data, profile data, and analytics are retained while your account is active.
On deletion, associated personal data is removed in line with our retention schedule, except where local law requires longer retention (e.g. financial records for tax).
Leaderboard data is live only — it's not stored after a class ends, so there's nothing to delete from there.