Welcome to CitySpark Admin! Managing user access is crucial for ensuring smooth operations within your organization. This guide will walk you through the process of creating users and managing their roles effectively.
Creating a User
To create a new user, follow these steps:
Accessing the Admin Dashboard: Begin by navigating to admin.cityspark.com in your web browser.
Navigating to Users: Once logged in, click on the "Users/Accounts" tab located on the dashboard.
Creating a User: Select the "Create User" option to initiate the user creation process: https://admin.cityspark.com/User/Create
Entering User Details: Fill in the required fields, including the user's name, email address, and select the appropriate account.
Setting Password and Role: Set a password for the user and assign them a role. Remember, the role determines the level of access the user will have within the platform.
Manager Role: Provides full access to all features and functionalities on the admin dashboard.
Agent Role: Offers limited access, restricting certain features while enabling essential functionalities. They are only able to see the Events Tab.
Selecting a Role: Ensure that you select only one role per user. It's unnecessary to assign both roles.
Responsibility: The "Responsibility" field can be utilized for organizational purposes but does not affect user permissions.
Managing User Accounts
Once a user account is created, you'll have access to these three buttons:
Save: Save the user's details after making any changes.
Send Login Information: Use this option to send a password reset email to the user.
Remove User: This button removes the user from your account and revokes their admin privileges. Note that it does not delete the user.
Possible error while creating a user:
“Emails must be unique and a user already exists with this Email.”
Please reference this help article: https://intercom.help/cityspark/en/articles/9105404-emails-must-be-unique-and-a-user-already-exists-with-this-email
If you encounter any issues or have further questions, please don't hesitate to reach out to support@cityspark.com for assistance.