Manage your Claap Inbox: read, filter, and clear notifications
The Claap Inbox is your single source of truth for activity across all your claaps and claaps shared with you. Staying on top of notifications means you never miss a first view, a comment, or a mention — the signals that tell you when a prospect has engaged or a teammate needs your input.
Prerequisites
You should already have:
A Claap workspace with at least one claap created or shared with you
A basic understanding of claaps and workspaces (see Shared with me)
Familiarity with Claap notification types (see Claap notifications)
Core Lesson — Step-by-Step Workflow
Phase 1: Read and understand your Inbox
Step 1: Open the Inbox from the sidebar
In the left sidebar, click [Inbox]. The notification counter next to [Inbox] shows the total number of claaps with new or unread notifications — it sums activity across all topics and claaps in your workspace.
Step 2: Scan the notification list
The Inbox lists all your notifications. Each row tells you:
Which claap has unread activity — marked with a
•dotWhat the latest notification was about and how many unread notifications exist for that claap
When the last notification arrived
Step 3: Read the notification detail
Each notification row displays six fields:
Claap name — the recording that triggered the activity
Parent topic — the topic the claap belongs to, if applicable
User — the teammate or visitor who triggered the notification
Timestamp — when the notification was created
Notification type — one of the four types below
Unread count — how many other unread notifications exist for the same claap
Claap sends notifications for four event types:
Type | When it triggers |
New claap | A claap is shared with you |
First view | A teammate or anonymous visitor watches a claap for the first time |
Comment | A new comment, reply, reaction, or appreciation is posted on a claap |
Mention | Someone mentions you directly or uses @here |
These are the same events that trigger email and Slack notifications. See Claap notifications for the full notification settings reference.
Phase 2: Manage individual and bulk notifications
Step 4: Mark a single notification as read, unread, or delete it
Hover over any notification row. Action icons appear on the right side of the row. Click the appropriate icon to mark the notification as read, mark it as unread, or delete it.
Step 5: Mark or delete multiple notifications in bulk
To act on several notifications at once, use the checkboxes on the left side of each row. Select one, some, or all notifications, then click the appropriate bulk-action icon. This is faster than handling notifications one at a time when you have a backlog.
Phase 3: Expand grouped sub-notifications and filter the Inbox
Step 6: Expand sub-notifications for a claap
When a claap has multiple unread notifications, Claap groups them into a single row and shows a counter next to the latest notification. To see all grouped notifications, hover over the notification counter — a detailed overlay appears below the row.
Key rules for grouped sub-notifications:
Claap displays a maximum of 6 sub-notifications. If more exist, a "X more" label appears.
All notifications and sub-notifications are sorted in reverse chronological order — newest on top.
When you mark a notification as unread, only the most recent sub-notification is kept.
When a new activity marks a notification as unread, only the new sub-notification is shown as unread.
When you delete a notification, all its sub-notifications are deleted as well.
Step 7: Filter the Inbox to unread notifications only
When your Inbox contains many notifications, filtering to unread items helps you focus. In the Inbox, click the [Filter] button in the top-right corner. This shows only the notifications you haven't read yet.
Practical Application
Example: Clearing a backlog after time away
Situation: You've returned after three days out of office. Your Inbox shows 12 unread notifications across six claaps.
Goal: Triage the backlog quickly — catch anything that needs action, clear the rest.
How to work through it:
In the left sidebar, click [Inbox] and click the [Filter] button in the top-right to show only unread notifications.
Hover over each notification counter to expand sub-notifications and scan what happened on each claap.
For claaps with only first-view or comment notifications that need no reply, select their checkboxes and bulk-mark them as read.
For claaps where someone mentioned you, open the claap directly to respond, then return to the Inbox and mark that notification as read.
Result: Inbox is cleared to zero unread notifications in a few minutes, with no activity missed.
Cross-Links / Learn More
Reference: Claap notifications — full reference for notification settings, email, and Slack delivery
Related: Shared with me — understand which claaps appear in your Inbox
Related: My claaps — manage claaps you own
Related: Comments — how to leave and reply to comments on a claap
Related: Mentioning people on a claap — use @mentions to notify specific teammates
Related: How to start collaborating on a Claap — broader guide to Claap collaboration features