Answer: Email clients like Gmail, Outlook etc. can accidentally send the activation email to spam/junk folder and in these scenarios, we request you to send the email manually by following the steps below -

Step 1: Please go the 'Customers' in Shopify and open the customer record for whom you want to share activation email. Click on 'More actions' and then 'Send account invite'

Step 2: You will see this screen where you can add a custom message in the email. Please click on the option to edit the template and edit it as per your email in our app.

Step 3: This is the email that will be sent when you send email through this method. Please edit it as needed

Please reach out to us if you have further questions around this.