The website chatbot is your CleanCloud AI Agent on your website. It answers visitors’ questions in a chat window. The chatbot is available on the Grow and Grow+ plans. To set up what your AI Agent knows and how it answers, go to More > Store Settings > AI & Website > AI Agent.
How to turn on the chatbot
Go to More > Store Settings > AI & Website > Hosted Website. This opens the website builder.
Select the settings icon, then select Chat bot settings.
Set Enable Chat bot to Yes.
Customize the options below.
Select Save.
Chatbot options
Chat header title: the heading at the top of the chat window.
Greeting message: choose Yes to show a first message from your chatbot.
Greeting message text: the first message visitors see, for example “Hi! How can I help you today?”.
Open chat on greeting: choose Yes to open the chat window automatically when the greeting shows.
Greeting delay: how long to wait before the greeting shows, in milliseconds. For example, 3000 is 3 seconds.
Colors: choose the Chat bubble color, Chat header color, Chat background color, User background color, and Bot background color.
Chat bubble icon: upload the icon visitors select to open the chat.
Chat header icon: upload the icon shown in the chat window header.
Common questions
Do I need a special plan?
Do I need a special plan?
Yes. The chatbot is available on the Grow and Grow+ plans.
How do I change what the chatbot knows?
How do I change what the chatbot knows?
Update your AI Agent. See More > Store Settings > AI & Website > AI Agent.
How do I turn it off?
How do I turn it off?
Set Enable Chat bot to No in the website builder and save.