The AI Agent chatbot answers general customer questions on your website, 24 hours a day, even when your store is closed. It uses your price list, store hours, closure dates and Knowledge Base, so the answers match your settings.
The chatbot is in beta, so some features may change. It’s available on the Grow and Grow+ plans. Voice, the phone assistant, is a separate paid add-on that works on any plan. See How Voice works.
Note: The chatbot isn’t turned on by default. To activate it, contact CleanCloud Support and we’ll turn it on for your store.
What it can do
Answer general questions about your services, prices, hours and booking links.
Show a polite message and point customers to your store when it can’t answer.
What it can’t do yet
Answer questions about a specific order, or give order updates.
Connect to your Inbox.
Use a custom personality, buttons or different chat paths. Add more detail to your Knowledge Base instead.
Step 1: Ask Support to activate the chatbot
Contact CleanCloud Support and ask us to turn on the AI Agent chatbot.
Include your Store ID Number, which is at the bottom of the More page.
Wait for us to confirm. When it’s on, you’ll see AI Agent under More > Settings > AI & Website.
Step 2: Create your Knowledge Base
Select Create Knowledge Base.
Confirm your business type, website link, booking tool link, pricing page link, phone number and email. Most are filled in for you.
Choose your price list, store hours and closure dates.
Answer the suggested questions about your store.
Select Submit.
For tips on what to write, see How to set up your Knowledge Base. For every field, see AI Agent settings.
Step 3: Add the chatbot to your website
If your website is built with CleanCloud
Open your hosted website and turn on Edit Page.
Select the Website Settings icon, then Chat Bot Settings.
Set Enable Chat Bot to Yes.
Choose how it looks and behaves.
Select Save.
You can change:
Chat Header Title: the text at the top of the chat.
Greeting Message and Greeting Message Text: turn the first message on or off, and set what it says.
Open Chat on Greeting: open the chat automatically, once per visit.
Greeting Delay: how long to wait before the greeting, in milliseconds (5000 is 5 seconds).
Colors and icons: the chat bubble, header, background and message colors, plus the bubble and header icons.
If your website is built somewhere else
In the AI Agent settings, select Embed the AI Bot on your Website.
Copy the script.
Paste it into the HTML of every page where you want the chatbot to appear.
After you set it up
Customers see a chat bubble on your website.
Open Recent Conversations in the AI Agent settings to see what customers ask. Questions it couldn’t answer show you what to add to your Knowledge Base.
To make changes, select Edit Knowledge Base. Changes can take up to 15 minutes to appear.
Common questions
How do I turn it on?
How do I turn it on?
Contact CleanCloud Support and we’ll turn it on for you. It’s available on Grow and Grow+.
I can’t see AI Agent in my settings.
I can’t see AI Agent in my settings.
It isn’t active for your store yet. Contact CleanCloud Support to have it turned on.
It gave a wrong price, hours or date. What do I check?
It gave a wrong price, hours or date. What do I check?
Check that the right price list, store hours and closure dates are selected, and that your Knowledge Base doesn’t say something different. Then wait up to 15 minutes for changes to appear.
Does it learn on its own?
Does it learn on its own?
No. Check Recent Conversations regularly and add answers to the Knowledge Base.
Why can’t it tell me about an order?
Why can’t it tell me about an order?
The chatbot isn’t connected to your orders or Inbox. Voice can look up orders by phone number.
Can I use it on a site not built with CleanCloud?
Can I use it on a site not built with CleanCloud?
Yes. Use the script option in Step 3.