CleanCloud integrates with WhatsApp to send automated order updates to customers, helping you enhance communication and improve customer engagement. These automated messages, known as templates, are currently available in English, Spanish, and Portuguese.
Key Features
WhatsApp can be set as the store’s default notification method.
Customers receive order updates directly on WhatsApp.
If a customer replies, you have 24 hours to respond manually.
After 24 hours, you can only send automated messages unless the customer initiates the conversation again.
Requirements for WhatsApp Integration
To use WhatsApp notifications in CleanCloud, ensure:
✔️ Customers have WhatsApp installed on their devices.
✔️ The phone number in the customer’s CRM profile matches their WhatsApp account.
Availability and Fees
To check if WhatsApp is available in your country and view message fees:
Go to Settings → Admin → Notifications → WhatsApp.
If WhatsApp isn’t available, contact Support for confirmation and setup.
📌 Note: WhatsApp credits are deducted for both sent and received messages, with fees varying by country.
Activating WhatsApp for Your Store
To set up WhatsApp, you’ll need a phone number not linked to an existing WhatsApp Business account. If you're using an existing number, you'll need to cancel the account and convert it to a business account.
⚠️ Important:
The number cannot be used in the WhatsApp mobile app once linked.
All previous WhatsApp messages on the number will be deleted.
You cannot make WhatsApp calls from this number after integration.
We recommend purchasing a new phone number for the integration to avoid data loss.
Steps to Set Up WhatsApp
1. Contact CleanCloud Support
Provide the following details:
A phone number (with country code) that is not linked to a WhatsApp Business account. It must be able to receive SMS or call verification.
Your preferred WhatsApp Business Profile Display Name (usually your business name). Meta may require adjustments like adding "Order Updates" for approval.
Your local timezone in GMT format.
2. Verification Process
Once the details are submitted, Meta will send a 6-digit verification code via SMS or call.
Provide the code to CleanCloud Support immediately (the code is valid for only 2 minutes).
Meta will review and approve the WhatsApp setup within 72 hours.
3. Configuring WhatsApp Notifications in CleanCloud
Once Meta has approved the setup, follow these steps to activate WhatsApp notifications:
Go to Settings → Admin → Notifications → General Settings.
Under "Default Notify By Method," select: Notify by WhatsApp.
Click Submit to save your changes.
Managing WhatsApp Messages
You can view and reply to customer messages directly from their CRM profile.
To View and Respond to Messages
Open the customer CRM profile.
Click on the Messages tab.
Filter by WhatsApp to see message history.
If a customer has responded within the last 24 hours, you can manually reply.
After 24 hours, only automated order update templates can be sent (per Meta’s policy).
Message Templates & Automatic Updates
WhatsApp automatically sends order updates based on your store’s notification settings (e.g., when an order is created or ready).
Templates are available in English, Spanish, and Portuguese.
Buying WhatsApp Credits
Ensure you have enough credits for WhatsApp notifications by purchasing credit packages.
To Buy WhatsApp Credits
Go to Settings → Admin → Notifications → WhatsApp → Buy WhatsApp Credits.
Select a package: Choose between 1,000 or 5,000 credits.
🪄 Tip: If a customer has Push Notifications enabled, WhatsApp messages will not be sent - this helps save credits.
Additional Notes
Using a Custom Phone Number: If you prefer a dedicated WhatsApp number, contact Support. Country restrictions may apply. See our article on Custom Phone Numbers for details and pricing.
Multi-Store Setup:
The same WhatsApp number can be used across multiple stores.
WhatsApp credits must be purchased separately for each store location.
If messaging international customers, include their country code. For local customers in the same country as your store, leave out the country code—CleanCloud automatically adds it in the integration.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.