Integrating Uber with your CleanCloud account enables seamless pickup and delivery services, utilizing Uber’s extensive driver network for faster, more efficient service. While there are no setup or activation fees, it is essential to purchase credits to cover the journey fees.
Trial Period: New users of Uber integration are eligible for a 30-day trial. Learn more about the trial period here.
📍 Availability: Uber integration is currently available in the US and Puerto Rico.
How to Activate Uber
Follow these three simple steps to activate and set up Uber for order management.
Step 1: Activating Uber
Go to Settings → Admin → Store Settings → Services Offered.
Toggle on Uber Pickup and Delivery.
Press Submit to save your changes.
After activation, you’ll see a truck icon 🚚 in the top-right corner of your POS. By clicking this icon, you can access the Journeys Dashboard.
Step 2: Setting Up Uber Preferences
After activation, go to Settings → Admin → Pickup and Delivery → Uber (if DoorDash is also enabled, this section will be labeled DoorDash / Uber).
Configure the following Uber settings:
Require Journey Confirmation: | Uber orders are automatically accepted and confirmed (this option is only relevant for DoorDash). |
Send Push Notifications for Journey Status Changes: | Enable push notifications to keep customers informed of their order status. |
Send SMS Notifications: | Enable SMS notifications for journey status changes. SMS credits are required. |
Require Signature on Delivery: | Uber drivers will collect the customer's signature upon delivery, which will be attached as a photo to the order details. |
Delivery Verification: |
|
Flat Journey Fee: | Set a specific journey fee. The customer will pay the selected amount, and the store will cover the rest. |
Journey Fee Coverage: |
|
Journey Credits: | Purchase credits in bundles ranging from $200 to $2,500. If credits drop below $100, customers cannot book new Uber orders. You can enable Auto Top-Up when credits fall below 300 to avoid running out. |
Pickup and Delivery Options: | Set the business hours for Uber drivers by selecting the days and times you want DoorDash orders to be available.
|
Address Information: | Ensure your store address is accurate, and add notes for drivers to help them easily locate your store. Include latitude and longitude coordinates for more precision. |
✅ Press Submit to save your preferences. You can always return to adjust these settings later.
Step 3: Uber Routes
Go to Settings → Admin → Pickup and Delivery → Routes.
Select an existing route or create a new route specifically for Uber.
Click the pencil icon to edit the route.
Toggle on DoorDash / Uber Active.
A new field, Custom DoorDash / Uber Business Hours, will appear, allowing you to set specific times and dates for Uber integration.
Press Submit to save your changes.
🎉 Done! Uber is now fully enabled and set up. Your customers can start placing Uber pickup and delivery orders through the customer app or web booking tool. You’re now ready to process Uber orders directly via the POS.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.